MAULANA FITRIAN NUR ICHSAN Primary Author Juhdi Amin Additional Author mixed material bibliography 2025 Bahasa Indonesia

MANAJEMEN DAKWAH

153 HLM, 30 CM ABSTRAK Maulana Fitrian Nur Ichsan. NIM: 211231029. Peran Ganda Pembimbing Dalam Pelaksanaan Ibadah Umrah (Studi Kasus Pt. Zamzam Tabbaroh Universal (Zatabbaru) Klaten). Program Studi Manajemen Dakwah. Fakultas Ushuluddin dan Dakwah. Universitas Islam Negeri Raden Mas Said Surakarta, Skripsi 2025. Penelitian ini bertujuan untuk mengetahui dan menganalisis peran ganda pembimbing dalam pelaksanaan ibadah umrah di PT. Zamzam Tabbaroh Universal (Zatabbaru) Klaten. Fokus penelitian ini adalah bagaimana seorang pembimbing menjalankan dua peran sekaligus, yaitu sebagai muthawwif (pembimbing ibadah) dan tour leader (pendamping perjalanan), serta bagaimana dampak dan tantangan dari peran tersebut terhadap keberlangsungan ibadah jamaah umrah. Penelitian ini menggunakan pendekatan kualitatif. Teknik pengumpulan data dilakukan melalui wawancara mendalam, observasi langsung, dan dokumentasi. Subjek penelitian meliputi pimpinan biro, pembimbing umrah, serta jamaah. Data dianalisis dengan teknik reduksi data, penyajian data, dan penarikan kesimpulan. Teori peran ganda digunakan sebagai pisau analisis utama dalam memahami dinamika peran pembimbing. Hasil penelitian menunjukkan bahwa pembimbing menjalankan peran ganda secara simultan dan adaptif dalam lima bentuk peran, yaitu sebagai policy creator, koordinator, fasilitator, implementer, dan akselerator. Tantangan yang dihadapi meliputi kelelahan fisik, tekanan waktu, konflik peran, serta keterbatasan jumlah personel. Meskipun demikian, pembimbing mampu mengatasi hambatan tersebut dengan dukungan SOP biro, pengalaman pribadi, dan kedisiplinan tinggi dalam pelaksanaan tugas. Kata Kunci: Peran Ganda, Pembimbing Umrah, PT. Zatabbaru. xi ABSTRACT Maulana Fitrian Nur Ichsan. NIM: 211231029. Dual Role of Guides in the Implementation of Umrah Worship (Case Study of PT. Zamzam Tabbaroh Universal (Zatabbaru) Klaten). Da'wah Management Study Program. Faculty of Ushuluddin and Da'wah. Raden Mas Said State Islamic University of Surakarta, Thesis 2025. This study aims to determine and analyze the dual role of guides in the implementation of the Umrah pilgrimage at PT. Zamzam Tabbaroh Universal (Zatabbaru) Klaten. The focus of this study is how a guide carries out two roles at once, namely as a muthawwif (pilgrimage guide) and tour leader (travel companion), and how the impact and challenges of these roles are on the sustainability of the Umrah pilgrimage. This study uses a qualitative approach. Data collection techniques are carried out through in-depth interviews, direct observation, and documentation. The subjects of the study included bureau leaders, Umrah guides, and pilgrims. Data were analyzed using data reduction techniques, data presentation, and drawing conclusions. The dual role theory is used as the main analytical tool in understanding the dynamics of the guide's role. The results of the study show that guides carry out dual roles simultaneously and adaptively in five forms of roles, namely as policy creators, coordinators, facilitators, implementers, and accelerators. The challenges faced include physical fatigue, time pressure, role conflict, and limited number of personnel. However, the supervisor was able to overcome these obstacles with the support of the bureau's SOP, personal experience, and high discipline in carrying out tasks. Keywords: Dual Role, Umrah Guide, PT. Zatabbaru. MAULANA FITRIAN NUR ICHSAN NONE Perpustakaan Fakultas Ushuluddin & Dakwah Open Source Library Management System 2X6.3 ICH P C1 SK202550048.1 PERPUSTAKAAN FAKULTAS USHULUDDIN DAN DAKWAH (2x6.3) 2X6.3 ICH P C1 ABSTRAK HALAMAN JUDUL BAB 1 BAB 2 BAB 3 BAB 4 BAB 5 DAFTAR PUSTAKA LAMPIRAN FULL TEKS FOTO_COVER_MAULANA_FITRIAN_NUR_ICHSAN_211231029..jpg.jpg 13392 2026-05-04 11:21:54 2026-05-04 11:21:54 machine generated